Doesn’t it feel good to live in the age of the empowered consumer? No, we can’t force our planes to take off on time. But sometimes, if you use the right channels, you can get some money taken off your ticket price to compensate for poor or incompetent service. It’s hard to imagine getting this…
Soapboxes for Everybody!
By Brad Schwarzenbach | Published October 28th, 2009
Get Satisfaction, Valuable Audience and TweetReach.com
By Andrew Davis | Published September 28th, 2009Comment Highlights Last week was a great week at Tippingpoint Labs. We had wonderful meetings and met some really neat people. We also had some great interactions at our website. We’re proud and impressed by the caliber of people interacting here. Thanks for making Tippingpoint’s blog so successful. Here are a few of our highlights…
Get Satisfaction: Are You Ready for Customer-Centric Customer Service?
By Andrew Davis | Published September 21st, 2009Our latest New Media Life Cycle Analysis takes a look at Get Satisfaction’s evolution. If you’re a marketer, venture capitalist or a content creator of any sort working on, with or for a brand you must get familiar with this new support paradigm. This New Media Life Cycle analysis will help prepare you or your client for what’s to come in the online support community.
Get on Get Satisfaction Now
By Brad Schwarzenbach | Published August 17th, 2009Normally my Life Cycle Updates include some fancy graphs and some basic statistical analysis. However, I’d like to get a bit more personal this week. A brief digression. I just had an unbelievably bad restaurant experience. Inattentive service, attitude, incorrectly cooked food (that I could not send back due to an absent server), and plenty…
Get Satisfaction Enables Valuable, Transparent Customer Support
By Andrew Davis | Published July 10th, 2009Get Satisfaction has entered the Adoption Phase of its New Media Life Cycle and shows strong potential for growth by providing a forum for easy, transparent support communication between consumers and producers.